Refund policy
At Commerixi, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Your Right to Cancel (UK Consumer Contracts Regulations 2013) You have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel within this 14-day period.
How to Return an Item To initiate a return, please contact us at [your email address] with your order number and reason for return. Items must be returned within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days. We will also reimburse the standard delivery cost if you are returning the entire order under your 14-day cancellation right.
Non-Returnable Items
- Personalised or custom-made items
- Perishable goods
- Downloadable digital products once accessed
- Items marked as final sale
Damaged or Faulty Items If you receive a damaged or faulty item, please contact us within 30 days of delivery. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement.
Return Postage Unless the item is faulty or not as described, return postage costs are the responsibility of the customer.
