Refund policy
Refund & Returns Policy
Last updated: June 2026
At Commerixi, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Your Right to Cancel
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, please notify us within the 14-day cancellation window by contacting us at support@commerixi.co.uk with your order number.
How to Return an Item
To initiate a return, please contact us at support@commerixi.co.uk with your order number and reason for return. We aim to respond within 1 business day.
Returns are accepted within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 14 business days. Please note your bank or card provider may take additional time to process the credit.
If you are returning an entire order under your 14-day cancellation right, we will also reimburse the standard outbound delivery cost.
Faulty or Damaged Items
If you receive an item that is damaged, defective, or not as described, please contact us within 30 days of delivery.
Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement at no additional cost to you. In such cases, we will arrange and cover the cost of return postage.
Return Postage
Unless the item is faulty, damaged, or not as described, the cost of return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Non-Returnable Items
The following items cannot be returned:
- Personalised or custom-made items
- Perishable goods
- Downloadable digital products once accessed
- Items marked as final sale at time of purchase
Contact Us
For any questions about returns, refunds, or your order, please contact our customer service team:
Email: support@commerixi.co.uk
Phone: +44 7752 858816
Hours: Monday – Saturday, 9am – 6pm GMT/BST
Address: 20 Wenlock Road, London, N1 7GU
