Shipping policy
Shipping Policy
Last updated: June 2026
At Commerixi, we aim to get your order to you as quickly and reliably as possible. Please read the information below so you know what to expect after placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive a dispatch confirmation email with tracking information once your order has been shipped.
UK Delivery
We offer the following delivery options for all orders within the United Kingdom:
Standard Delivery — Free
Estimated delivery: 5–7 business days after dispatch
Express Delivery — Available at Checkout
Estimated delivery: 2–3 business days after dispatch
Delivery times are estimates and may vary during busy periods such as bank holidays or peak shopping seasons. We work with trusted UK couriers to ensure your order arrives safely and on time.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor the progress of your delivery directly with the courier.
If you have not received your tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@commerixi.co.uk.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please allow an additional 2–3 business days before contacting us, as couriers may occasionally experience delays.
If your parcel is still missing after this time, please contact us at support@commerixi.co.uk with your order number. We will investigate with the courier and work to resolve the matter as quickly as possible.
Under UK consumer law, if your order is confirmed as lost, we will offer you a full replacement or refund at no additional cost.
Incorrect Delivery Address
Please ensure your delivery address is entered correctly at the time of checkout. Commerixi cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address after placing an order, please contact us immediately at support@commerixi.co.uk. We will do our best to make changes before dispatch, but we cannot guarantee amendments once an order has been processed.
International Delivery
We currently ship to selected international destinations. Delivery times and costs for international orders vary by location and will be displayed at checkout before payment.
Please note that international orders may be subject to customs duties, import taxes, or handling fees upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend checking your country's import regulations before ordering.
Contact Us
For any questions about your delivery, please contact our customer service team:
Email: support@commerixi.co.uk
Phone: +44 7752 858816
Hours: Monday – Saturday, 9am – 6pm GMT/BST
